LeanSys Data Centre Training Framework

Certified Data Center Facilities Operations Manager (CDFOM®)

CDFOS® Overview

Managing the facilities of today’s high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today’s mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.

The CDFOM^® (Certified Data Center Facilities Operations Manager) course is a three-day course which will enable data center managers to gain in-depth knowledge of managing data center operations from planning to monitoring and reporting. This course breaks down the complexity of managing a mission-critical high-availability data center facility into manageable and systematic processes. Not only are the topics covered based on international standards, the course includes best-practises by seasoned data center professionals with many years’ experience managing global data center facilities. The CDFOM^® is an intensive course packed with a lot of information which brings tremendous value to the participants, enabling them to improve the operations of their data center. The course is fully aligned with the DCOS^® (Data Center Operations Standard).

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Audience

The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations.

Prerequisites

After completion of the course the participant will be able to:

Perform the needs analysis translating business requirements to data center services
Set-up and manage the data center operations team
Implement and monitor safety- and security practices
Identify a suitable maintenance program for the data center facility and its equipment
Select the appropriate policies and procedures required for data center operations
Monitor the data center availability, capacity and capability
Manage and implement basic data center projects
Set-up and implement an environmental sustainability program
Select an appropriate back-up site to support organizational resilience
Identify and respond to risk in the data center
Manage and support the document life cycle
Create a basic budget proposal
Select and manage vendors and measure their performance
Manage data center assets

Course Benefits

After completion of the course the participant will be able to:

Implement and support requirements for Service Level Management
Practice safety aspects
Maintain the security of the physical data centre facility
Coordinate and supervise data centre facilities and equipment maintenance
Provide service management for data centre services
Operate the data centre making use of floor-, capacity and equipment life cycle management
Monitor and report on data centre availability, capacity and capability
Manage and implement basic data centre projects
Manage and support the document life cycle
Improve the overall efficiency of the data centre contributing to cost saving operations

Course Syllabus

Service Level Management

Service Level Management
Needs analysis
Capability assessment
Service portfolio
Service catalogue
Service Level Agreements (SLAs)
Availability measurement
Data points in SLA
Service reporting
Complaint procedure
Customer satisfaction measurement
Service Improvement Process (SIP)
SLA content

The Data Center Organization

Operational issues
Organization chart
Roles and responsibilities
Skills matrix
Contingency / backup roles
Shift management
Performance management
Career development
Training and assessment
Job rotation
Succession planning
Disciplinary program

Managing Safety & Statutory Requirements

Safety policies and regulations
Occupational Health and Safety (OH&S)
Safety awareness training
Permit to Work (PTW)
Lock-out / Tag-out
Personal Protective Equipment (PPE)
Testing and tagging of equipment
Emergency preparedness and response
Reporting of safety issues
Reviews / internal audit / external audit

Managing Physical Security

Security policies and procedures
Security standards and guidelines
Security staff
Security awareness
Security incident management
Disciplinary program
Reviews, internal and external audits

Facilities Management

Maintenance policies and procedures
Various maintenance programs
Outsourcing of maintenance activities
Maintenance contract options
Warranty
Maintenance schedule
Service situations
Spart part management
Contamination control

Data Center Operations

Policies and procedures for data center operations
Service operations and the daily data center operations

Monitoring / Reporting / Control

Monitoring requirements
Escalation procedures
Reporting
Trend analysis
Reviews

Project Management

Project management
Project organization
Project manager
Project phases

Environment Sustainability

The importance of sustainability
Sustainability policies
Environmental management
Power efficiency indicators â€
Waste management â€
Water management
ICT utilisation management
Environmental performance measurements
Renewable energy factor (REF)

Organizational Resilience

Business continuity
Data center facility options
Business Impact Analysis
Type of facility
Human resources
Facility, equipment and consumables

Governance, Risk and Compliance

Management commitment
Coordination, collaboration and integration
Compliance
Risk management
Document management
Financial management
Vendor management
Asset management

Delivery Structure and Methods

The CDFOM^® course is lectured by an EPI Certified Instructor using a combination of lectures and question-and-answer sessions to discuss participants’ specific needs and issues experienced in their own environment. Participants are able to tap into the trainer’s extensive experience to enable them to solve practical problems in their current environment, thus adding tremendous value.

CDFOM^® course available in the following delivery formats:

ILT – Instructor Led Training
VILT – Virtual ILT
TOD – Training On Demand

Exam

Candidates who successfully pass the exam will receive the official ‘Certified Data Center Facilities Operations Manager’ certificate. The certification is valid for three years after which the student needs to re-certify.

CDFOM^® is globally accredited by EXIN, a fully independent exam and certification institute.

Certification & Accreditation

Candidates who successfully pass the exam will receive the official ‘Certified Data Centre Facilities Operations Specialist’ certificate. The certification is valid for three years after which the student needs to re-certify.

CDFOS^® is globally accredited by EXIN, a fully independent exam and certification institute.

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Training

LeanSys Training Solutions

Data Center Training Framework

• Foundation
» Data Centre Foundation Certificate (DCFC®)
» Certified Data Center Associate (CDCA®) – Academic

• Design/Build
» Certified Data Centre Professional (CDCP®)
» Certified Data Centre Specialist (CDCS®)
» Certified Data Centre Expert (CDCE®)
» Certified Network Cabling Design Professional (CNCDP®)

• Maintenance/Operations
» Certified Data Centre Facilities Operations Specialist (CDFOS®)
» Certified Data Center Facilities Operations Manager (CDFOM®)
» Certified Data Centre Environmental Sustainability Specialist (CDESS®)

• Risk
» Certified Data Centre Risk Professional (CDRP®)
» Certified Data Centre Migration Specialist (CDMS®)

• Standards / Compliance
» Certified DCOS Lead Implementer (CDLI®)
» Certified DCOS Lead Auditor (CDLA®)
» Certified TIA-942 Design Consultant (CTDC®)
» Certified TIA-942 Internal Auditor (CTIA®)
» Certified TIA-942 Lead Auditor (CTLA®)