LeanSys Data Centre Training Framework

Certified IT Manager (CITM®)

CITM® Overview

CITM^® is the second course in the EPI IT Training Framework. Also known as the IT specialist course, CITM^® is a 3-day course designed to teach the competences required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performances and development in dynamic environments.

CITM^® is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency level 3 (Senior Professional/Manager/Consultant). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.

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Who Should Attend

Senior IT professionals, team leaders, supervisors and managers such as IT Manager, Enterprise Architect, ICT Consultant, ICT Operations Manager, Project Manager, Systems Analyst, Systems Architect, Business Analyst, ICT Security Manager, Business Information Manager, ICT Security Specialist, Service Manager, Digital Media Specialist, ICT Trainer, Quality Assurance Manager, Account Manager.

The CITM^® is most suited for seasoned IT professionals who have a need to understand the requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers.

Learning Outcome

After completion of the course the participant will be able to:

Provide guidance and implementation for IT strategy as set by senior IT and business management
Select and manage staff, implement training programs, career plan development and job rotation programs
Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
Provide guidance for developing, testing and implementing business applications
Manage and/or assist in IT project management
Design and implement service management processes for problem and change management
Understand the need for business continuity and design the business continuity plan
Review and implement information security practices and controls
Understand the need for business change, the role and activities of the Business Relationship Manager
Initiate and assist in risk management practices
Understand and select new technologies such as Blockchain, Big Data and Artificial Intelligence
Select suitable technologies for information management
Measure and improve quality of IT services

Course Syllabus

IT Strategy

The need for IT
Enterprise Architecture
Service catalogue
Service level management
Sustainable development

IT Organization

Personnel need
Roles and responsibilities
Sourcing
Selection process
Hiring staff
Managing staff
Career planning
Training / job rotation
Performance appraisal
Staff departures

Vendor Selection and Management

Vendor selection
RFI
RFP
Proposal evaluation
Vendor reference checks
Contract negotiation
Contract management
Vendor management
Recompete vendors

Project Management

Methodologies
Project organization
Starting-up / initiating
Planning / initiating a project
Risk
Quality
Scope
Work / Product Breakdown Structure
Scheduling
Cost
Communication

Application Management

Software Development Life Cycle (SDLC)
Software Quality Assurance (SQA)
Requirements
Development
Testing
Adoption (implementation)
Maintenance

Service Management

Problem management
Change management

Business Continuity Planning

Resources
Relocation of staff
Information requirement
Backup strategies
Site selection
Business Continuity Plan
Test and exercise
Test review, report and follow-up
Monitoring and review

Risk Management

Guidelines
Context establishment
Identification
Analysis
Evaluation
Treatment
Communication
Monitoring and control

Information Security Management

Standards
Confidentiality
Integrity
Availability
Controls types
Guideline for controls selection
Control categories
Information security awareness
Security incident response

Information and Knowledge Management

Information management
Data management
Information management technologies
Business intelligence
Best practices and pitfalls in data governance

Business Change Management

Frameworks
Business Relationship Management (BRM)
Objectives
Life cycle activities
Customer relationship
Building the business
Alignment

Technology Trends

Research and Development
Blockchain
Big Data
Artificial Intelligence

Quality Management

Standards and guidelines
Objectives and activities
Services review
Customer feedback
Surveys
Key Performance Indicators (KPIs)
Metrics
Scorecards and reports
Quality register

Delivery Structure and Methods

The CITM^® course is lectured by an EPI Certified Instructor.

CITM^® is available in the following delivery methods:

ILT – Instructor Led Training
VILT – Virtual ILT
TOD – Training On Demand

Exam

Exam: Certified IT Manager (CITM^® )

The CITM^® exam is a 75-minute closed-book exam, with 50 multiple-choice questions. The candidate requires a minimum of 33 correct answers to pass the exam.

Certification & Accreditation

Candidates who successfully pass the exam will receive the official ‘Certified Information Technology Manager’ certificate (CITM^®)

CITM^® is globally accredited by EXIN, a fully independent exam and certification institute.

The CITM^® certificate is valid for 3 years, after which recertification is required. Please see the EPI Recertification Program for available options.

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