Advanced Stakeholder Management and Communication Skills

COURSE BRIEF

Course Name:    Advanced Stakeholder Management and Communication Skills  

Duration:        2 Days       

Delivery Method:      Classroom / Virtual training

COURSE OVERVIEW

Teaches how to manage stakeholder expectations, communicate effectively, and deliver exceptional service, especially in high-stakes environments.

COURSE OBJECTIVES

Improved client engagement and stakeholder management, ensuring smoother collaboration and alignment.

TARGET AUDIENCE

Project Managers – Professionals responsible for managing stakeholder expectations and ensuring alignment between project goals and stakeholder interests.

Client Relationship Managers – Individuals focused on maintaining strong, effective relationships with clients, ensuring satisfaction and long-term partnerships.

Senior Decision-Makers (SDMs) – Leaders responsible for high-level stakeholder engagement and communication strategies within the organization.

Team Leaders and Managers – Individuals leading cross-functional teams who need to manage internal and external stakeholder relationships for project success.

Account Managers – Professionals handling key accounts and client services, needing to enhance communication and service delivery.

Business Development Managers – Individuals responsible for managing partnerships, new business opportunities, and maintaining client relationships.

This training is ideal for professionals looking to enhance their skills in managing stakeholder relationships, improving communication, and delivering exceptional results in high-pressure environments.

COURSE OUTLINE

Module 1: Introduction to Stakeholder Management

  -Identifying and analyzing key stakeholders

  -Understanding stakeholder needs, expectations, and influence

Module 2: Building Strong Stakeholder Relationships

  -Techniques for building trust and rapport with stakeholders

  -Managing diverse stakeholder interests and priorities

Module 3: Effective Communication Strategies

  -Crafting clear, concise, and impactful messages

  -Tailoring communication to different stakeholder groups

Module 4: Managing Stakeholder Expectations

  -Setting realistic expectations and maintaining transparency

  -Techniques for addressing conflicts and misalignments

Module 5: Navigating High-Stakes Environments

  -Strategies for managing pressure and ensuring successful outcomes

  -Communicating effectively in high-stakes situations and crises

Module 6: Delivering Exceptional Service to Stakeholders

  -Best practices for ensuring stakeholder satisfaction and engagement

  -Strategies for continuous improvement in service delivery

Module 7: Practical Exercises and Case Studies

  -Real-world examples and role-playing exercises to practice stakeholder management and communication techniques

This course equips participants with the skills needed to effectively manage stakeholder relationships, communicate strategically, and ensure successful collaboration and alignment in complex, high-stakes environments.