SIAM® Foundation

Service Integration and Management (SIAM) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. The EXIN BCS SIAM® Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles. This certification covers themes such as: potential benefits as well as the challenges and risks of implementing Service Integration and Management. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes the EXIN BCS SIAM® Foundation knows how Service Integration and Management delivers business value and is able to contribute to the implementation and use of Service Integration and Management in an organization.  

Course Outline 

Introduction to Service Integration and Management 

• The candidate can outline the SIAM fundamentals 

• The candidate can describe the SIAM methodology and the various structures suggested for the service integrator layer 

Service Integration and Management Implementation Roadmap 

• The candidate can list the SIAM implementation key stages and explain the main objectives and activities of these stages. 

Service Integration and Management roles and responsibilities 

• The candidate knows the different SIAM roles and their responsibilities. 

Service Integration and Management practices 

• The candidate can explain different practices of SIAM 

Processes to support Service Integration and Management 

• The candidate understands processes in a SIAM ecosystem 

• The candidate understands the objectives and SIAM considerations of the main processes that support Service Integration and Management 

Service Integration and Management challenges and risks 

• The candidate understands the main challenges within a SIAM ecosystem, their associated risks and potential mitigation 

Service Integration and Management and other practices 

• The candidate can outline the importance of other practices to SIAM 

Pre-requisite & Exam Details

Type: Online Exam having Forty (40) multiple choice. Each question will have 4 options, one of which is right carrying 1 mark.

Duration: 60 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 90 minutes.

Prerequisite: None

Pass Score: 65% (26 0f 40)