ITIL STRATEGIC LEADER: DIGITAL AND IT STRATEGY

COURSE DESCRIPTION

ITIL4 Strategic Leader (ITIL SL) is a stream of two modules that are part of ITIL 4, the next evolution of ITIL. ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.

This module, Digital and IT Strategy, due to launch in the first half of 2020, will focus on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding.

The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

The IT & Digital Strategy module adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. The module will help IT leaders and aspiring leaders build and implement effective IT and digital strategy that can tackle digital disruption and drive success.

Accredited training for the ITIL 4 Strategic Leader modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite. In addition, the ITIL 4 Leader modules requires a minimum of three years of IT managerial experience.

DURATION:

4 Days

PREREQUISITES 

Candidates must hold the ITIL 4 Foundation certificate. In addition, the ITIL 4 Leader modules require a minimum of three years of IT managerial experience

INTENDED AUDIENCE

The course aimed towards IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organization against digital disruptors, craft a digital vision and

build a robust digital strategy for long term growth.

COURSE OBJECTIVES:

At the end of the course, participants will be able to:

• Demonstrate the use of the ITIL guiding principles in Digital & IT Strategy decisions and activities 

• Understand how to leverage digital strategy to react to digital disruption

• Understand the relationship between the concepts of Digital & IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value

• Understand how an organization uses Digital & IT Strategy to remain viable in environments disrupted by digital technology

• Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

• Understand the risks and opportunities of Digital & IT Strategy

• Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

• Understand how to implement a Digital and IT Strategy 

COURSE OUTLINE

Key Concepts of Digital and IT Strategy

• Digital, Information, and

• Communication Technology

• Digital Transformation

• Services, Products, and

• Competitive Advantage

• Tiers of Strategy

• Business Models

• Operating Models

Strategy and the Service Value System

• Opportunity & Demand

• Value

• Governance

• ITIL Guiding Principles

• Continual Improvement

• ITIL Practices

What is Vision?

• Disruptions

• Vision

• Digital Disruptions

• Balanced Strategic Focus

• Positioning Tools for Digital Organizations

Where Are We Now?

• Environmental Analysis

• Opportunity Analysis

• Digital Readiness Assessment

Strategic Planning

• Financial Aspects of Digital and IT Strategy

• Business Models for Strategy Planning

• Portfolio Optimization

Strategic Approaches

• Strategic Approaches for Digital Organizations

• Strategic Approaches for Operational Excellence

• Strategic Approaches to Evolution

• Strategic Approaches to Social Responsibility and Sustainability

Managing Strategic Initiatives

• How Strategies are Implemented

• Coordinating Strategy and Strategic Initiatives

• Leading Digital Transformation

• Digital Leadership

Measuring Strategy

• Key Facts about Measurement

• Measuring a Strategy

• Instrumenting Strategy

How Do We Keep The Momentum Going

• Long-Term Momentum: Ensuring Organizational Viability

• Short-Term Momentum: Parallel Operation    

Managing Innovation and Emerging Technologies

• Managing Innovation

• Formal Approach to Innovation Management

• Culture that Supports

• Innovation

• Approaches to Innovation

• Evaluating and Adopting

• Emerging Technology

Managing Strategic Risk

• Risk Management

• Risk Identification

• Risk Posture

• Risk Treatment