ITIL® 4 SPECIALIST - Direct, Plan and Improve

Overview 

This  course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It covers both practical and strategic elements. This universal module is a key component of both the ITIL Managing Professional and ITIL Strategic Leader streams.

Learning Objective

• The integration of different value streams and activities to create, deliver and support IT-enabled products and services
• The influence and impact of Agile and Lean ways of working
• How Agile and Lean can be leveraged to an organization’s advantage
• A practical and strategic method for planning and delivering continual improvement with necessary agility

Course Outline

• Make the right digital investments
• Realize and deliver digital products and services quickly
• Provide digital products and services that are highly resilient to disruption
• Ensure that the service consumer realizes value from the digital products and services
• Assure conformance of activities with governance, risk and compliance requirements 

Target Group

ITIL 4 Specialist – Create, Deliver and Support is aimed at ITSM professionals managing the operation of digital & IT-enabled products and services, and those responsible for the end-to-end delivery. 

Pre-requisite & Exam Details

Type: Online Exam having Forty (40) multiple choice. Each question will have 4 options, one of which is right carrying 1 mark.

Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time

Prerequisite: This intermediate ITIL course is available to anyone who has passed the ITIL 4 Foundation exam.

Pass Score: 70% (28 of 40)