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Additional, IT Best Practices and Governance

SLA Management and Client Relationship (Customer Satisfaction) Training

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SLA Management and Client Relationship (Customer Satisfaction) Training
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COURSE BRIEF

Course Name:    SLA Management and Client Relationship (Customer Satisfaction) Training

Duration:

Delivery Method:             Classroom / Virtual Training

COURSE OVERVIEW

Mastering the art of managing and exceeding SLAs, customer satisfaction metrics, and client relationship management in a GBS setting.

COURSE OBJECTIVES

Ability to exceed SLAs and deliver superior service quality to internal and external clients.

TARGET AUDIENCE

Service Delivery Managers & Team Leader

 

COURSE OUTLINE