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COURSE BRIEF
Course Name: Conflict Management
Duration: 1.5 Days minimum
Delivery Method: Classroom / Virtual training
COURSE OVERVIEW
Conflict Management training equips professionals with skills to resolve disputes and navigate interpersonal challenges in the workplace. Participants learn conflict resolution styles, communication techniques, and negotiation strategies through interactive exercises and role-playing. This hands-on approach helps attendees identify root causes of conflict and implement constructive solutions, promoting a more collaborative work environment.
COURSE OBJECTIVES
The objectives of the Conflict Management training are to: Understand Conflict Dynamics: Teach participants the nature and causes of workplace conflict.
Develop Resolution Skills: Equip attendees with techniques for effective conflict resolution and negotiation. Enhance Communication: Improve participants’ communication skills to facilitate constructive discussions. Identify Conflict Styles: Help participants recognize different conflict resolution styles and when to use them. Apply Practical Strategies: Use role-playing and exercises to reinforce learning and apply conflict management techniques in real scenarios.
TARGET AUDIENCE
Team Leaders and Managers – Individuals responsible for overseeing teams and managing interpersonal dynamics, who need skills to resolve conflicts and maintain a positive work environment.
HR Professionals – Human Resources specialists involved in handling employee relations, conflict resolution, and maintaining organizational harmony.
Project Managers – Professionals managing teams or projects who need to resolve disputes that arise within project teams or between stakeholders.
Supervisors and Department Heads – Leaders who oversee operational teams and need strategies to manage conflicts that impact productivity and morale.
Employee Relations Specialists – Professionals focused on managing workplace behavior and ensuring smooth employee interactions.
Customer Service and Support Teams – Professionals dealing with customer complaints or internal disputes who need techniques for conflict resolution in high-pressure situations.
Executives and Senior Leaders – Senior decision-makers responsible for fostering a collaborative and effective organizational culture and managing conflicts at higher levels.
This training is ideal for professionals who wish to improve their ability to manage, resolve, and prevent conflicts, creating a more harmonious and productive work environment.
COURSE OUTLINE
Module 1: Introduction to Conflict Management
-Understanding the nature and causes of workplace conflict
-The impact of conflict on team dynamics and productivity
Module 2: Conflict Resolution Styles
-Overview of different conflict resolution styles (e.g., accommodating, avoiding, collaborating, competing, compromising)
-Identifying your personal conflict style and its applications
Module 3: Communication Techniques for Conflict Resolution
-Active listening and empathetic communication
-Techniques for de-escalating conflicts and fostering constructive dialogue
Module 4: Negotiation Strategies
-Approaches to negotiation and finding win-win solutions
-Building agreements that satisfy all parties involved
Module 5: Managing Difficult Conversations
-Strategies for handling high-stakes or emotionally charged discussions
-Techniques for maintaining professionalism and calm during conflict
Module 6: Practical Application and Role-Playing
-Role-playing exercises to simulate real-world conflict scenarios
-Applying conflict management strategies to resolve conflicts effectively
Module 7: Developing a Conflict-Resilient Work Culture
-Encouraging a collaborative and supportive work environment
-Proactive conflict prevention techniques
This course equips participants with essential conflict management skills through practical exercises and real-world applications, enhancing their ability to navigate and resolve conflicts in the workplace.